FAQ
What kind of material do you use?
We use high strength steel plates and high-quality paint. All our colors are metallic matte. The appearance of the color tone of the art can change depending on the light angle.
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How can I hang my wall art?
Our products are delivered to you ready to hang. No need to require any assembly. You can easily hang it on your wall with a single nail or screw.
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Will I pay any customs and shipping fee?
Shipping fees depend on the delivery destination and order value. Free shipping starts at USD $49 for the United States, Europe, the United Kingdom and Canada, and USD $260 for Singapore, Malaysia, the United Arab Emirates, Australia and other destinations. Below these thresholds, the fees in the table below apply. Customs fees are paid by us.
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Which country do you ship from?
We design and produce our art in Türkiye and dispatch orders from Türkiye. Shipping fees and estimated transit times depend on the destination, as listed below.
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When can I receive my order?
Orders are prepared within 1–3 business days. Transit times after dispatch are listed below and are additional to processing time. Business days exclude weekends and public holidays.
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| Destination | Free shipping on orders of | Shipping below threshold | Processing (business days) | Transit after dispatch (business days) |
|---|---|---|---|---|
| United States | USD $49 and above | USD $25 | 1–3 | 3–5 |
| Europe | USD $49 and above | USD $18 | 1–3 | 2–5 |
| United Kingdom | USD $49 and above | USD $22 | 1–3 | 3–4 |
| Canada | USD $49 and above | USD $25 | 1–3 | 4–7 |
| Singapore and Malaysia | USD $260 and above | USD $75 | 1–3 | 4–7 |
| United Arab Emirates | USD $260 and above | USD $75 | 1–3 | 4–7 |
| Australia | USD $260 and above | USD $75 | 1–3 | 5–8 |
| Other countries and areas | USD $260 and above | USD $150 | 1–3 | 6–10 |
All rates and free-shipping thresholds are in USD. Shipping is free when your order reaches the applicable threshold; otherwise the listed flat fee applies. Delivery estimates may be affected by customs or carrier delays.
How can I track my order?
After we dispatch your order, we will send you a tracking number, you can track your order on the Fedex website.
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Are your products suitable for outdoor?
We have designed them for the indoor. The products which are black can be used outdoor but, they can be need painting every 3-4 years because they can begin to rust ( depends on weather condition and exterior effect) But nothing happens indoor. Also you can have a look at our CORTEN products for using outside.
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I have ordered more than one item. But I got only one box. Where is my other items?
Most probably there is a PARTIAL DELIVERY. So, don’t worry; other pieces are delivered in a few days. If you don’t get other pieces in 3-4 days, please let us know then we can check again. Also, you can track your order from the FEDEX website.
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I have received a damaged product, what should I do?
Contact us with the photos of the damaged product.
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What will I do if I don't like my order?
As Venodeco, we are sure that you will be satisfied with your order, but if you change your mind, please read our return and exchange policy. Also, we are always an email or phone away! For your questions, you can send an e-mail to info@venodeco.com or you can reach us via WhatsApp.